Privacy

BIG ACCESS MEDIA PRIVACY POLICY

This privacy policy is made as easy to read as possible for your convenience. Big Access Media does not collect any information from you except if you choose to be on our email list so we can send you what programs we have completed the Audio Description for.

The paragraphs below simply deal with-

the use of the email list,

  • when you connect with us via Facebook or Twitter,
  • the use of your microphone to pick up an audio file from the television when you use the sync function,
  • an indemnity clause that just protects us if there is an outage or a system fault (we work really hard to make sure this doesn’t happen).

Big Access Media Email List

You may be contacted by one of our staff to use the Big Access Media system. You will have the choice to share with us your email address. The reason we will ask for your email address is so you can find out what shows we have audio described for your enjoyment in a particular period. We may also email you what shows are coming up soon. You will have the chance to opt out of receiving these emails at any time.

Generally we only give your email address to:

(a) external providers of services we use to operate our business and manage our business systems (e.g. mailing list software providers or CRM providers.

Facebook and Twitter

Big Access Media has a Facebook page and a Twitter handle. This will be used to communicate necessary information so you can fully enjoy our service. This will be very basic things like the time a show is on that we have audio described and the channel that the live broadcast will appear on.

Sharing You may decide to communicate with us through these platforms. When this occurs, you will come under the privacy policies of Facebook and Twitter or any other social media platform we may choose to engage, so if you are concerned about what may happen to anything you may share, please read their privacy policies before you communicate with us.

Training We may decide to use any feedback you give us through these platforms for training purposes. This will all be dealt with internally and won’t be made public at any time. The type of training will be very basic and will mainly be about responding to our users posts or communicating information in an appropriate manner.

Marketing If we decide to use a post or tweet for marketing purposes, we will not include your name, Twitter handle or any other identifiable information unless we gain permission off you beforehand. Your post or tweet may be used with your name ‘blurred’ out or removed. Once we have removed the name, we gain the right to use the post or tweet with any marketing or training process we choose.

Platform Policy– We encourage anyone to use these platforms to communicate with us any questions or comments you may have about our service. We will be governed by each independent platforms ‘offensive language’ policy so if any post or tweet is deleted, we will endeavour to let you know why that has happened via a personal message. We cannot be held responsible for any Facebook post or Twitter tweet that is removed by the host.

Response– We will attempt to respond to any query or question submitted by any Big Access Media user on any social media platform where we have an official presence. However, we cannot be held responsible if we are either unable to respond, overlook a query or question or do not respond in a manner considered timely by the user.

IOS and Android Applications

Once you activate our IOS or Android app, you will immediately come under the privacy policies of these platforms. If you have any concerns or any doubts about the use of your information, please check the privacy policies before you use our apps.

Microphone Access– In order to deliver the ‘sync’ service, BAM requires access to your microphone to determine which file you are requesting. By using this service, you agree to allow us this access.

Indemnity

Save to the fullest extent permitted by Australian law, you accept that our Service is provided to you “as is” with any faults or failings and that we do not make any representation, warranty, condition or guarantee whatsoever, express or implied regarding the Service, including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement.

To the fullest extent permitted by Australian law, you specifically acknowledge, agree and accept that we are not liable to you for any loss whatsoever arising from the use, abuse or misuse of our Service.